Frequently asked questions

Local Hand Delivery - This service is for certain areas of Melbourne's Northern Suburbs. This is a great option if you are sending as a gift and/or are wanting to specify delivery date. To advise your preferred delivery date, leave a note at check out. Courier Shipping - Your order will be sent in a box with either a courier company or Australia Post. With this service we are unable to guarantee delivery day. Estimated delivery times are listed on the delivery page. We do ship interstate dependent on quarantine restrictions. This will be shown at checkout once delivery address is entered.

Postage price varies based on what is in your cart and the size/weight of your selections.

You have the option to Pick Up your order. You will receive an email stating when your order is ready for pickup. Please ensure you check your "Spam" emails. As I do work from home, address will be provided in your "Order is ready" Email. You will need to let me know what day you will be picking up your order with a rough time frame. Your order will be held until you're ready to pick it up. If you need to change your order to delivery, you can although you may need to pay a delivery fee. Please contact me via email to arrange.

We may offer same day delivery to local areas depending on the amount of orders we have on the day and flower arrangement being ordered. Please contact us via Email sibella_blooms@outlook.com or via Instagram @sibella_blooms if you need to make a same day delivery order.

Local Hand Delivery Orders will be available upon checkout if you are within the Local Area Zones. The price of this service varies based on your address and the distance travelled. When you enter the delivery address into checkout, it will advise the delivery cost. All deliveries will be made between 9am - 7pm.

Unfortunately, no as the floral arrangements are made to order.

We do request prior to ordering your flowers that someone will be home at your address. If no one is home we will leave your flowers in a safe location. If there is no way we can access the premises (E.g Locked Gate, Apartment Doors Locked) we will try to contact the recipient and if unsuccessful we will have to re-deliver at an extra cost. If there is no one at home and you have selected "No Authority To Leave" the flowers unattended, we will get in contact with you to arrange another delivery day/address with a redelivery cost.

Please select carefully as we are unable to accept returns. Please ensure that you read the description including measurements before purchasing, as we do not accept returns. We do not offer or provide refunds or exchanges on our products if you change your mind after placing or receiving your order.

Due to the delicate and fragile nature of dried and preserved flowers, there may be very little shedding that occurs in transit, which is normal. However, our arrangements are packaged in a way that prevents the arrangement from breaking.

While we do not refund for small amounts of unavoidable shedding, we will happily look over photos of your arrangement if it has been severely damaged in the post. Please email us with photos of the damage within 24 hours of receiving your blooms. Depending on the availability of flowers, you will be offered a replacement or a refund.

Send a message via Instagram or email us and we can discuss about your custom arrangement. Please allow more time to arrange custom orders as flowers are seasonal and subject to availability. You can even send through an Inspirational photo and we will try our best to bring your vision to life!

Sibella Blooms are made with a combination of dried / preserved flowers. Depending on the environment they are kept in, these flowers can last for years. While the flowers will always look their best in the first year, most of them can still look amazing for up to 5 years. As flowers are a natural product, you will notice shedding and loss of colour / shape overtime.

All arrangements include the pot as shown in the images.

Please feel free to message us and we can try our best to re make the arrangement depending on the availability of flowers and pots/vases. All Sibella Blooms can be made in different sizes with similar style. Please contact us via Instagram or email to chat about it.

Placement Keep your arrangement indoors. To avoid fading, discolouration and petals becoming brittle, we suggest keeping your blooms out of direct sunlight, and away from heaters and air conditioners. Avoid large flows of breeze as this can cause fragile petals to break. Handle them with care and avoid touching them as they are delicate. Expect some shedding as they are real flowers. Dried and preserved flowers are fragile, so taking good care of them will ensure they continue to look beautiful for many years to come. Avoid Moisture Avoid rooms with high humidity or prone to getting wet and damp. It can cause the dried arrangement to grow mould and/or cause browning of leaves and petals. There is no need to water the flowers. Clean Dust build up can damage your everlasting blooms. Clean you arrangement using a hairdryer on low power and cool temperature. Lightly blow over the flowers to remove dust. Hold the hairdryer far enough away to only blow the dust. Due to the long lifespan of these arrangements they are bound to get a little dusty.

No. These flowers have been dried and preserved, therefore do not need any water. In fact water can do more harm than good. Part of the care instructions is to keep them away from wet and damp environments as this can cause petals to discolour and become brittle.

These flowers are just for decorative purposes and have lost their scent, although you may notice that some of the dried flowers have an unnatural scent as they have been processed, coloured and bleached.